Contact information
Contact Us
If you have any questions regarding our gemstone origins, wrist sizing verification, loom pattern dimensions, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Carat Loom |
| Website: | caratloom.shop |
| Email: | support@caratloom.shop |
| Phone: | +61 8 9584 7150 |
| Business Address: | Ocean Road, Dawesville, WA 6211, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AWST) |
Important Note: The physical address listed above is for corporate administrative operations only. For security reasons and vault logistics, please do not dispatch returned fine jewelry parcels to this address without obtaining an authorized return warehouse address, an RMA document, and secure transit packaging instructions from our support team first.